Fri - Dec 21
Yule
Sun - Dec 23
6:00 PM
Spider Squishing
Sun - Dec 23
7:00 PM
Frog Pool
Sun - Dec 23
8:00 PM
Turtle Spawn
Mon - Dec 24
Christmas Eve
Tue - Dec 25
Christmas Day
Sun - Dec 30
6:00 PM
Spider Squishing
Sun - Dec 30
7:00 PM
Frog Pool
Sun - Dec 30
8:00 PM
Turtle Spawn
(See the Calendar for more info)
(All times listed are Central)
News for Monday, December 17th, 2018, 11:21 AM CST
Mid July, BY 555


The Farmers Goat -- December 15, 12:08 AM
Ultima Online Newsletter (December 2018) -- December 7, 7:28 PM
The Winter Satyr -- December 3, 6:14 PM
History of the Walrus Festival [2018 Update] -- November 25, 5:17 PM
Happy Thanksgiving! -- November 22, 5:58 PM

The Farmers Goat
Great Lakes,
Submitted by UO_Herald on December 15, 2018 at 12:08 AM CST
BNN

Originally posted December 14, 2018 by UO Dev Team on the UO Herald:

We are pleased to release the next installment in the puzzling series of stories on the mysterious origins of Krampus, The Farmers Goat.

By EM Malachi

The winter winds slammed shut the heavy wooden door, and Dr. Cat looked up from the glass he was cleaning. A bewildered young man in a straw hat had entered the Cats Lair Tavern, and the bartender knew he wasnt one of the regulars. Dr. Cat smiled and set the glass on the bar in front of an empty stool. The young mans shoulders relaxed, and he sat down. He dropped a worn bag that clinked on the bar and asked for ale.

After hed poured the drink, Dr. Cat picked up the strangers coin purse from the bar, Lets see. By look and weight, youve got twenty-seven gold pieces, ten nails, and a fine apple.

Thats amazing!

One of my many skills. However, Id suggest you take better care with your things. Some people may take more interest than they ought.

What do you mean? asked the young man.

I love this city. It has good music, food from across the Kingdom, and more people than anywhere else. Some of those people are the soul of Compassion, but others less so. Ill give you an example. Mind if I borrow those nails for a demonstration?

When the young man didnt protest, Dr. Cat took out the nails and set the ten out in a row. The game is Nim. We take turns picking up one, two, or three nails. Whoever picks up the last nail wins the round. You can go first.

Seems easy enough. The young man removed three from the row.

Dr. Cat took a single nail. Easy isnt always enough.

The stranger took another two nails, and Dr. Cat took two as well. Taking the last pair, the young man seemed happy. I won!

Dr. Cat nodded and set up another tenfold row. Lets play a couple of games with me going first.

They played a few more games with Dr. Cat winning and his opponent growing more frustrated. At last, the young man put down the nails in his hand and conceded. I dont know what Im doing wrong.

Dr. Cat smiled and refilled his patrons ale. He dropped the nails back into the bag. You didnt do anything wrong. The games not fair. Games like this exist to pull people in and separate them from whats theirs. Let me tell you a story:

A few years ago, a farmer from Skara Brae came to town with a full cart pulled by his pet goat. It had been a wonderful harvest, and he planned to use the extra money to help his cousin buy a farmstead. It didnt take long for him to sell all that was in his cart, so he decided to take a walk and see what Britain had to offer.

The farmer and his goat eventually came upon a man playing this very game against whoever would try their luck. The gambler already had a pile of winnings: a few coins, a bag of onions, and a giant parsnip. The farmer tried his luck, and the gambler let him go first. The farmer won that first game and the next few. He was so happy he fed the parsnip to the goat.

The gambler asked for a chance to win back his losses, unwrapping a glittering pile of coins. Since it was greater than the value of everything else, the gambler asked if the farmer would also wager the goat. Seeing a chance to get that farmstead for his kin, the farmer agreed. I guess the goat knew the huckster was dishonest, since it tried to eat the stones they were playing with!

The farmer graciously let the gambler go first, and you can guess how that turned out! The farmer, being a good sport, gave the goat a pat behind the ears and handed the rope over. He walked back to his cart and left town.

No sooner had the farmer left than the goat got stubborn, refusing to move. Threats and carrots wouldnt change its mind. The gambler tried to drag the goat across town to the butchers shop, but that ornery beast was having none of it. It kicked the huckster as hard as it could and ran off. With the gambler at its hooves, it crawled into the sewers under Britain, and the gambler sure didnt want to follow.

I dont know what happened to the goat in those murky tunnels, but its still alive. Maybe it was possessed by a daemon or changed by some potion mix from the Sorcerers Delight. Some say it crawls up out of the sewers at night for all manner of mischief: chasing down cheaters, kicking in the doors of dishonest merchants, trampling the flower beds of mean landlords, or stealing stale bread that no baker should dare to sell.

Finished with his story, Dr. Cat handed the coin bag back to the young man. Anything else I can help you with?

The young man considered for a moment. Im looking for work. I have a bit of experience as a carpenter.

I know Arty down on the docks is hiring, if you are interested in building ships. The Cavalry Guild also needs a new fence. Whichever you choose, tell them Dr. Cat sent you.

The young man pulled a coin from his pouch and tried to pay for the drink, but Dr. Cat refused. Get yourself all set up, and come payday, swing by and have a meal here. We make a mean meat pie.

Later when he was pouring the wash water down a drain into the sewer, Dr. Cat spoke through the grate, I helped that young man, so I hope you wont be giving me any trouble tonight on my walk home, Krampus.

In the murky darkness under Britain, something moved.



[Discuss This Article]
Ultima Online Newsletter (December 2018)
Great Lakes,
Submitted by UO_Herald on December 7, 2018 at 7:28 PM CST

Update December 2018View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on ourweb site.


Producer Notes


Greetings everyone,

From our Ultima Online family to yours we wish you a very Happy Holidays!

Publish 103 is out the door and Britannians everywhere are battling Krampus and supplying the Artisan Festival elves with plenty of bulk order deeds! If you haven't checked out what's included in Publish 103, check out the publish notes for full details!

We have some great new items in the Ultima Store this month, including new Hair & Beard tokens and the Mythical Polymorph Totem. We are also running our "December to Dismember Sale" on select items in the Utlima Store - so take advantage today to get some great items to customize your character!

For the past few weeks we have been working on planning our 2019road map which lays out our plans for new Veteran Rewards, quality of life adjustments to popular systems,various bug fixes, and plenty of event arcs to keep the world feeling fresh and alive. We are targeting March for our first release of 2019. As we finalize the 2019 release schedule we will be sharing our road map to give you all a better idea of what lies ahead for Ultima Online.

I would also like to address the issue posted onthe UO Forums regarding the non-communication from the UO Swag Store. I spoke with the company and explained the issue described in the post. They agreed with me that this is not acceptable and would correct this for any future orders. The UO Swag Store is a third party retailer and as with all new partnerships there are always issues to work out, please be patient and email if there is ever a problem so we can see that it is addressed.

We will be continuing the castle/keep contests throughout 2019 starting with a castle only for our next contest since our last one was keeps. Stay tuned toUO.com for the next contest start dates.

Finally, the following are actions taken on accounts that were banned or suspended:

2 - Disruptive Behavior
25- Macroing
1 - Solicitation
5 - Duping bans

See you on the High Seas,

Bonnie "Mesanna" Armstrong
Producer


Holiday Content Out Now!

Will you be valiant and challenge the trade routes while Krampus terrorizes the Britannian countryside? Great wealth comes to those who do!

If combat isn't your style, the Artisan Festival celebrates crafting in each of Britannia's governed cities and artisans are already busy working together to build their trees!

Last but certainly not least, this year's Holiday Gifts are available to all veteran account characters at least 30 days old logging in untilFriday, January 4, 2019 11:59:00 PM GMT-05:00. This your chance to get some great collectibles, rares, and holiday themed items such as the wreath, holiday sign, recipe book and more!

These are limited time events so take advantage now to get your hands on some great new rewards!







Question & Answer


1. How does luck influence my character? Can I get a notification when luck has impacted my actions?

There is no universal way in which luck influences the actions of your character, so backtracking all the instances where luck plays a role and adding a message to effectively show how luck has worked is a large task outside the scope of our development goals for 2019 . However, we are working with our wiki editor to get as comprehensive a page on luck as we can in the wiki and hope to have it ready for publish soon!

2. What are some of the Quality of Life improvements we can look forward to in 2019?

We are still actively developing our roadmap for 2019, and evaluating the scope of each new feature based on our overall goals. Some of the Quality of Life improvements on the table include,
  • Fixes and balancing for various BOD issues
  • A new vendor that uses house storage and charges a commission instead of a time based fee
  • New security settings in house security for Guild & Alliance
3. Can we please get a fix for the disparity between books in the EC/CC

This is a delicate issue that will require us to make sure we preserve the history contained within existing books while creating a streamlined book UI for the future. Look for this update in a future publish.

4. Can we revert resource randomization so that I know exactly where to find the resources I'm looking for instead of it being completely random?

We are in the process of looking at solutions to these concerns that satisfy the expectations of the community and the goals of the team in terms of balance and maximizing the user experience. We look forward to discussing this issue with the community over the coming weeks.

5. Can we get a fix for the journals in the CC so that text is easier to read?

Yes, we will be adding an option to make all text in the journal black to enhance accessibility.

6. What are some of the vet rewards that we can look forward to in the next publish?

We've got some great vet rewards coming in the next publish including a Water Wheel, Tinker's Bench, and Repair Bench - look for these on TC1 in the New Year!


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page. You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this. In the original request to support if you do not know your secret word please ask for a hint. Give them all the information to identify the account as yours so there will not be a lot of delays.

4. If you are having issues with your Origin purchase follow this link to resolve theissue..

5. If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6. For any feedback to content put in game please send it to UO@broadsword.com.

7. Regarding Origin orders, codes, and third party resellers.

Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:

http://help.ea.com/en/contact-us/new/

When prompted for a product, choose Origin. Next choose your platform, and select Orders as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.

We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES

To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.

To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA.com page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE

To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)

How to create an account or log into my account?
http://uo.com/Account-Login-Guide

How to manage my accounts after Ive logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/

Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8






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All trademarks are the property of their respective owners.



[Discuss This Article]
The Winter Satyr
Great Lakes,
Submitted by UO_Herald on December 3, 2018 at 6:14 PM CST
BNN

By EM Malachi

The face on the cottage wall was a snarling beast. The mask had the curling horns of a ram and the teeth of a feral wolf. Its fur was mangy, but pale like snow. The small child hid behind the druid when she saw it.

Jaana patted Karelia on the head. Dont be afraid. Its just a mask. She took it down from the wall to help the little girl see it better.

Fear turning to fascination. Karelia patted the fur and poked at the teeth. Whats it a mask of?

People call him the Winter Satyr or Krampus, but not even the druids know what he calls himself. He comes from the deepest forest, a place where no hunter or druid goes.

Have you ever seen the Krampus?

When I was a little older than you, lumberjacks from Britain came to cut trees for their city. They went deep into the old-growth, hoping to find timber that was rare and valuable. Only one of them managed to make it back, and his story was troubling.

The lumberjacks had ignored our warnings, wastefully slaughtering more animals than they could eat and cutting down young trees to rot. They had even burned down an ancient Birch grove that was in their way. They had angered the forest and the forests protector.

A storm had come in the night, and with it, the screams. A horned beast that stood tall on two legs rampaged through the camp. Those who tried to fight him were torn apart. The lone survivor had buried himself in the snow to hide. In the morning, finding no one else alive, he had fled back to Yew.

All of Yew stood watch that night with torches and bows. We caught glimpses of Krampus in the darkness, his winter fur still matted with dried blood. Warning arrows kept him from attacking the settlement, but no hunter could wander alone the rest of that winter.

Karelia thought for a moment before asking, Is the Krampus still out there?

I dont know. It was many years ago. The old woods hold many dangers, and there will always be conflict when human encroach on places so wild. But do not worry. Yew will always be safe. Now, lets talk about happier things. I have a Yule present for you.

Jaana handed the little girl a brightly wrapped package, which was promptly torn open. The child clapped in glee at the pixie mask carved from silverleaf. Jaana helped her put it on, and Karelia danced around the cottage, singing:

Wassaile the trees, that they may bear
You many a Plum and many a Pear.
For more or less fruit they will bring,
As you do give them Wassailing
.

Jaana smiled. A perfect Wassaile princess! Shall we head over to the orchard?

As Karelia put on her cloak, Jaana put the Satyr mask back on the wall, next to a bow and quiver. Krampus, I hope you stay away from Yew this winter.



[Discuss This Article]
History of the Walrus Festival [2018 Update]
Great Lakes, Trammel
Submitted by Martyna_Zmuir on November 25, 2018 at 5:17 PM CST
City of Vesper

Originally posted November 25th, 2018 by EM Elizabella on the Great Lakes EM Site:

In its early years, Vesper, a bustling port and mercantile city, had a steady trade in walrus. The walrus gave food, pelts, and ivory to Vesper. Walrus oil kept its lanterns burning through the cold, dark nights of winter. At this, the darkest time of the year, the people of Vesper give thanks for the creature that sustained their ancestors.

The walruses themselves have a decidedly different view of the holiday. Lead by Bucky and Splat, they seek vengeance for the slaughter of their ancestors. They are often assisted by pigs, though it is unknown whether the porcine creatures bear a similar grudge or have an agenda all their own. Though their plans often fail, the walruses are undaunted.

In 2010, the walruses launched a surprise attack on Vespers Walrus Festival celebrations. In 2011, the walruses invited everyone to a banquet to make amends and tried to slaughter all their guests, with their pig allies staging an amphibious landing on the beaches of Kos Heb. In 2012, Bucky and Splat rebuilt the mechanical horror S.C.R.O.O.G.E. That plan failed spectacularly and the walrus leaders were killed.

In 2013, from the afterlife, Bucky and Splat rallied demon pigs to attack the living! In 2014, the walruses used the power of a magic mirror to lure humans into the frozen wasteland of death. Their plot was only discovered because greedy Vesper merchants sent forces into the afterlife to rescue the two anti-mascots, purely to boost sales of plush walrus toys.

In 2015, Buckys plan was that the walruses and pigs would disguise themselves as turkeys and launch a surprise attack on the humans. Unfortunately, the messenger was Splat, to whom one bird is much the same as another. Peacock costumes were not conducive to a successful ambush.

In 2016, the shopkeepers turned Vesper into a winter wonderland. Bucky and Splat figured out how to bring snowmen to life. Snowalruses, snowpigs, snowmen, and living ice sculptures descended upon shoppers!

In 2017, whimsical candy maker Carmela Fondant brought a sugar rush to the town. That is, until an angry mob chasing Bucky and Splat stumbled into her factory, where it was discovered that she had walruses and pigs captive as what the Merchants Guild is now referring to as uncompensated, involuntary employees.

This year, traditionalists are accusing the merchants of waging a War on Walrus Festival:



[Discuss This Article]
Happy Thanksgiving!
Great Lakes,
Submitted by DaKaren on November 22, 2018 at 5:58 PM CST

Happy Thanksgiving!

Ultima Online Newsletter (November 2018)
Great Lakes,
Submitted by UO_Herald on November 16, 2018 at 8:04 PM CST

Update November 2018View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on ourweb site.


Producer Notes


Greetings everyone,

It's that time of year where families get together and enjoy each other's company and some really good food. From our family to yours we hope everyone has a safe and happyThanksgiving!

We are putting the finishing touches on Publish 103 after some great public testing events and anticipate the next update tobe on TC1 by Friday November 16, 2018. Following our return from the Thanksgiving Holiday we will continue with our Origin release schedule with an anticipated worldwide release of December 4, 2018.

Publish 103 is full of exciting new features including new rewards for the Artisan Festival, Holiday Gifts, new Classic Client functionality and the new Krampus encounter! Be sure to check out the full publish notes for all the details and head over to TC1 if you haven't already checked it out!

We are also pleased to announce the UO Swag store that allows you to purchase many items to show off your love of Ultima Online.If there is any new art you would like to see available for that favorite shirt or mug, or even a nice canvas picture please send me your suggestions at my regular email.

The votes are in and we are happy to announce the winners of the Keep Design Contest for Publish 103 are as follows,

Robin's Nest by Robin
Traditional Keep by Newcastle Arms
Villa Crowley by Mr. Crowley
Darkthorn Keep by Violet Darkthorn
The Sandalwood Keep by Holly
Casa Maya by Mandrake

Visit TC1 to check out these great designs and look for them in the house placement tool with Publish 103 goes WW!

The following are the accounts that were banned or suspended:

1 - Disruptive Behavior
2 - Solicitations
24- Macroing
19- Multiboxing
3 - Abuse of Game Mechanics

See you in Britannia,

Bonnie "Mesanna" Armstrong
Producer



Publish 103 Highlight - Krampus


With all the gifts moving on trade routes between cities during the Holiday Season there have been sightings of strange creatures ambushing those routes - including the vile Krampus! The true nature of this beast is unknown and reports vary wildly, yet great treasures can be had by those who are brave enough to best him!

New weapon type - whips!
New craftables wearables - hats, boots, talons, and earrings!
New titles!
Krampus' Coin Purse - with a chance for one of Krampus' trinkets inside!



We are also pleased to include one of the many stories on the origins of Krampus - this one from Jaana of Yew,

The Winter Satyr

By EM Malachi

The face on the cottage wall was a snarling beast. The mask had the curling horns of a ram and the teeth of a feral wolf. Its fur was mangy, but pale like snow. The small child hid behind the druid when she saw it.

Jaana patted Karelia on the head. Don't be afraid. Its just a mask. She took it down from the wall to help the little girl see it better.

Fear turning to fascination. Karelia patted the fur and poked at the teeth. Whats it a mask of?

People call him the Winter Satyr or Krampus, but not even the druids know what he calls himself. He comes from the deepest forest, a place where no hunter or druid goes.

Have you ever seen the Krampus?

When I was a little older than you, lumberjacks from Britain came to cut trees for their city. They went deep into the old-growth, hoping to find timber that was rare and valuable. Only one of them managed to make it back, and his story was troubling.

The lumberjacks had ignored our warnings, wastefully slaughtering more animals than they could eat and cutting down young trees to rot. They had even burned down an ancient Birch grove that was in their way. They had angered the forest and the forests protector.

A storm had come in the night, and with it, the screams. A horned beast that stood tall on two legs rampaged through the camp. Those who tried to fight him were torn apart. The lone survivor had buried himself in the snow to hide. In the morning, finding no one else alive, he had fled back to Yew.

All of Yew stood watch that night with torches and bows. We caught glimpses of Krampus in the darkness, his winter fur still matted with dried blood. Warning arrows kept him from attacking the settlement, but no hunter could wander alone the rest of that winter.

Karelia thought for a moment before asking, Is the Krampus still out there?

I don't know. It was many years ago. The old woods hold many dangers, and there will always be conflict when human encroach on places so wild. But do not worry. Yew will always be safe. Now, lets talk about happier things. I have a Yule present for you.

Jaana handed the little girl a brightly wrapped package, which was promptly torn open. The child clapped in glee at the pixie mask carved from silverleaf. Jaana helped her put it on, and Karelia danced around the cottage, singing:
Wassaile the trees, that they may bear
You many a Plum and many a Pear.
For more or less fruit they will bring,
As you do give them Wassailing.

Jaana smiled. A perfect Wassaile princess! Shall we head over to the orchard?

As Karelia put on her cloak, Jaana put the Satyr mask back on the wall, next to a bow and quiver. Krampus, I hope you stay away from Yew this winter.


Question & Answer


1. Would it be possible to have hair added to Mannequins?

We have requests for enhanced mannequin functionality for a future publish, we've added the ability to change hair with that request.

2.I want to be able to ride an ethereal for free since gargoyles can fly for free without sacrificing a pet slot.

We are sorry but this is not going to be changed. Each race has a benefit and we have no plans to change racial abilities at this time.

3. I want to train detect on a pet, is that possible?

This is not something a pet can gain in so we are not going to be adding this to the list available for pet training.

4. Britain presents some issues with guard zones for Grimms & trade ambushes because of how massive the guard zone is - can this be fixed?

This issue should be resolved for trade ambushes in Publish 103.

5. Since the lever in Khaldun is broken on many shards can you fix this?

It would be easier to do away with the levers to get into the secret areas and just open the door for everyone. We have already removed the door from several shards and will be doing it on the rest.

6. Is it possible to add door stops to keep doors open?

We have added this to the backlog we can do for a future publish.


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page. You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this. In the original request to support if you do not know your secret word please ask for a hint. Give them all the information to identify the account as yours so there will not be a lot of delays.

4. If you are having issues with your Origin purchase follow this link to resolve theissue..

5. If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6. For any feedback to content put in game please send it to UO@broadsword.com.

7. Regarding Origin orders, codes, and third party resellers.

Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:

http://help.ea.com/en/contact-us/new/

When prompted for a product, choose Origin. Next choose your platform, and select Orders as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.

We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES

To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.

To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA.com page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE

To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)

How to create an account or log into my account?
http://uo.com/Account-Login-Guide

How to manage my accounts after Ive logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/

Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8






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