January 2019

Account Center taken down for Maintenance Submitted by UO_Herald on January 29, 2019 at 7:14 PM CST Originally posted January 29, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald: Greetings everyone, The Account Center and the UO Store will be taken down for maintenance on Thursday, January 31st. This will take approx 5 hours and should be back up and functional by noon on the 31st. Thank you for your patience and understanding! UO Team [Discuss This Article]

Sixth Annual Trans-Britannia Derby Submitted by Martyna_Zmuir on January 23, 2019 at 7:00 PM CST From the office of Dot Warner, Governor of Britain: [Discuss This Article]

Ultima Online Newsletter (January 2019) Submitted by UO_Herald on January 4, 2019 at 5:01 PM CST Update January, 2019 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings, We hope everyone had a great holiday and a happy new year!! The Ultima Online team is very excited for 2019!  We can promise the new year will bring new adventures, new stories, and reintroduce you to some old friends! Since its release in 2010, High Seas has been one of the most commonly talked about additions to Ultima Online. It comes up at meet and greets, the various player gatherings we've had over the years, the forums, and in feedback we receive directly.  We are excited to announce the theme for 2019 will be focusing on the High Seas! So what does that mean for publishes this year?  Is every publish going to be about sailing the oceans, fishing, and pirate hunting?  Not exactly - but close!  Our goal is to continue to support the events and systems you have come to love while revamping the areas of the High Seas that need it most.  In each publish we will be tackling a major High Seas content area and combining it with often requested new features, content, quality of life updates, client updates, tools, and bug fixes. The first Publish of 2019 is Publish 104 - Rising Tide.  Rising Tide will introduce new veteran rewards, a new way to identify hues in the classic client, client performance and accessibility updates, Parry balance changes, quality of life updates to cannons, and more! You can join in on the conversation on the Parrying balance changes and the Cannon QoL update on the official forums! You can also check out below to see the first look at our 2019 development roadmap - we are excited to share more details with you as the year sails on! This year we will continue to add to the Ultima Store with new items such as additional mailbox styles, house teleporters, vanity mounts & pets, and more!  We also look forward to the awe inspiring designs from our Castle & Keep contests. In the beginning part of the year we will see some exciting EM events that will begin to tell the story of the latest threats facing the realm;  how will you rise to face those challenges??  Keep an eye on the UO.com event calendar for more! For the month of January the Developer Meet and Greet schedule is as follows: January 14th Napa Valley at 9 pm ET January 28th Drachenfels at 2 pm ET Finally, the following are actions taken on accounts that were banned or suspended: 6 - Disruptive Behavior 3 - Macroing  2 - Harassment     See you on the High Seas,  Bonnie "Mesanna" Armstrong Producer 2019 Development Roadmap The High Seas are vast and t'will be a long voyage ahead! Join us as we look forward to a year of swashbuckling adventure at every turn! March will bring Rising Tide, updating the cannon crafting, ammunition, and firing process! As we sail into the Summer June brings Forgotten Treasures where we will focus on updates to treasure chests on both land and sea! Coasting into Fall we find ourselves confronting Forsaken Foes - a new take on Corgul & Charybdis! Wading into Winter look high for Jolly Roger bringing both cheer and dread to the oceans far! This is only a small portion of what 2019 brings and we look forward to sharing more details as the year sails on! Question & Answer Look for new Questions & Answers in the next newsletter following our first Meet & Greets of 2019! Join us on,  January 14th Napa Valley at 9 pm ET January 28th Drachenfels at 2 pm ET Customer Service 1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again. 2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts. 3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays. 4.  If you are having issues with your Origin purchase follow this link to resolve the issue.. 5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you. 6.  For any feedback to content put in game please send it to UO@broadsword.com. 7.  Regarding Origin orders, codes, and third party resellers.   Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:   http://help.ea.com/en/contact-us/new/   When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.   We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance. PASSWORD ISSUES   To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.   To reset your EA Account password:      * Please visit https://signin.ea.com/p/web/resetPassword      * At the EA.com page enter the email used to log into your EA Account to change its password.      * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc CREDIT/DEBIT CARD UPDATE   To update your credit card information, please follow these steps: Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password Select the 'Subscriptions' tab Locate the account you would like to update the card for Select the 'Subscribe' button Select the billing cycle you would like to use and continue When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information. Find the card you wish to update and select the 'X' button You can now re-enter your credit card with the updated information by using the 'Add a card' button. ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)   How to create an account or log into my account? http://uo.com/Account-Login-Guide   How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials? http://uo.com/account-management/   Additional support links and videos: http://uo.com/faq/ https://www.youtube.com/watch?v=5G7ABl5wdyU https://www.youtube.com/watch?v=S5qQwJ6rgI8   Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]