February 2019

Ultima Online Newsletter (February 2019) Submitted by UO_Herald on February 22, 2019 at 5:50 PM CST Update February, 2019 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings, We are putting the final touches on Rising Tide so please make sure you check out the latest updates to TC1!  So far we have gotten great feedback on everything from the new cannon firing mechanics to the new vet rewards. We are planning to release Rising Tide in March, so if you haven't gotten to TC1 to check out the changes and provide feedback you still have time - but time is running out!  We are planning another update to TC1 this afternoon, so keep an eye on UO.com for updates! With Rising Tide almost out the door we have already started planning on Forgotten Treasures.  At the onset we will be taking a look at Treasure Maps and MIB's - be sure to get involved in the conversation and give us your feedback during this planning phase by visiting the forums.  We are also working on new items for the Ultima Store.  In the near term you can look for an update to the house teleporter tiles to include more options for teleporter types (ever wanted a trapdoor?  Now's your chance!) We are also adding specialty room sets designed to fit different room themes.  We've completed a Decorative Kitchen Set which will be up on the store in the coming months and are are currently working on a Decorative Farming Set.  If you guys have any requests for specific rooms we look forward to your feedback! We will be having the Dev Meet and Greets on the following days/times: February 25th Europa 4 pm ET March 11th Oceania 8 pm ET March 25th Catskills 7 pm ET Finally, the following are actions taken on accounts that were banned or suspended: 5 - Disruptive Behavior 59 - Macroing  1 - Harassment 5- Naming Violation  3 - Multiboxing 2 - Solicitations   See you on the High Seas,  Bonnie "Mesanna" Armstrong Producer Rising Tide The seas call to us once more!  We are excited for the first release of 2019 - Rising Tide! EM Malachi has been busy with his quill penning the opening chapters to this exciting tale!  If you haven't already you can catch up on The Rune Carver and Lost Hope. We have made a number of quality of life changes, as well as bug fixes related to the cannon firing process and ship combat in general.  Some of the highlights include streamlining the crafting process for cannon munitions as well as simplifying the firing process for cannons.  All of these changes are currently in testing on TC1 and we encourage you to check out the latest publish notes and invite you to participate in the conversation!  Rising Tide will give ample opportunity to put those new mechanics to work with plenty of loot to plunder from the High Seas!   Question & Answer 1.  Can we get new fey type costumes? We added a number of new costumes to the costume tool in last year's Treasures of Khaldun event - look for more costumes in future content!  We certainly have plenty of creatures to work through! 2.  Can NPC restock timers be looked at so it doesn't take as long to buy up commodities to workable amounts? We would have to investigate the far reaching consequences of changing the restock timers, but at face value there shouldn't be an issue with shortening this time. 3.  Why are there negative properties on loot / Can we enhance gargish jewelry? One of the major hurdles in building desirable loot in a game world that spans more than two decades is balancing the power of loot intensity increases versus the difficulty of encounters you find in the world.  As the loot power increases, players become more powerful.  To balance against that encounters, in turn, become more challenging.  This often leaves less-equipped or new players by the wayside.  You'll often hear us refer to power creep - this is what we are referring to.  Negative properties allow us to tame the power creep somewhat, but there is more that needs to be done to keep the gaming experience vibrant.  To that end, adding the ability to enhance gargish jewelry pushes that creep even further and we are apprehensive to do that at this time while we consider possible ways to curtail and balance power creep.  We look forward to continuing the conversation on possible solutions! 4.  Can we have additional sailing themed titles? Never know what the Rising Tide will bring! 5.  Can there be an option to auction safes to auto-renew the auction? Yes, we have added this item to our backlog and hope to add it in a future publish. Customer Service ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription pre [Discuss This Article]

Lost Hope Submitted by UO_Herald on February 15, 2019 at 3:33 PM CST Originally posted February 15, 2019 by UO Dev Team on the UO Herald: The story continues in the lead up to Rising Tide and we invite you to sit back and enjoy, Lost Hope. By EM Malachi Many years ago… The rowboat leaked. With soggy boots, Lassorn spent each trip out to the anchored HMS Cape bailing water. They had drawn straws to see who would have to make the slog, and Lassorn now had to make eight trips across Lost Hope Bay to Minoc and back to the ship. If the sailor’s orders hadn’t been specific, Lassorn might have been able to deliver the cargo in fewer circuits, but the contents of the crates were too valuable to risk. Lassorn had asked his captain what was in the crates, and he’d been told they were the final work of a famed artisan, a set of masterworks meant for the King himself. A pair of guards, Madellene and Averill, escorted him from the Minoc coast to a small workshop. The door had been replaced recently, and the workshop inside was cluttered with tools, springs, gears, and other bits of metal. Piled in one corner were eight identical crates. Picking up the first one, Lassorn felt warmth and a sense of calm radiating from the container. As Lassorn walked back to the rowboat, the locals nodded to him and shook their heads sadly. It seemed everyone in Minoc was wearing an orange-and-black ribbon. After each trip out to the Cape, the guards would meet him and take turns escorting him to the workshop and back. After a long day, the task was done. As Lassorn went to his hammock, the evening watch weighed anchor and started the journey out of Lost Hope Bay. It was almost midnight when the HMS Cape reached the mouth of the bay, and the northern mountains blocked the moon. The ship had been moving at a good clip, when the winds suddenly stopped. The ship slowed, as if caught in a great net. A crewman clanged the brass alarm bell, waking the captain and crew, while those on deck shined lanterns into the dark sea. The waters were filled with dozens of graceful shadows flitting back and forth. They had the elegant features of elves, but with gills and long fishtails. “Mermaids!” shouted the botswain. One of the creatures jumped aboard and pinned the sailor to the deck with a trident. “We are the Nixies! You disrespect us at your peril!” More armed Nixies clambered up the hull, as a large wave deposited a gangling sea witch covered in slime onto the deck. The other nixies formed a phalanx around their leader, Sycorax. The captain stepped forward with open hands, “This doesn’t have to lead to violence. Our King has made peace with the remaining fae folk.” Sycorax sneered. “Did your king’s peace protect my sister, Noxum, when a net dragged her from the shoals off Skull Island? I claim your lives for hers.” The captain gave Lassorn a look, and the young sailor dashed to protect the cargo in the hold. “Surely you know that wasn’t us. We can resolve this peacefully.” The sea witch drew a blade made from broken shells and stabbed the captain in the throat. “There is your peace. A pact of blood for blood.” Before the captain hit the deck, his crew had drawn their swords, and the two sides clashed. The sailors managed to force the other nixies back into the water, but Sycorax held her place. “I’d hoped to take some of you captive.” With her gills luminescing with strange magic, the sea witch started to sing. Every barnacle on the hull burst forth from their shells in agony. This frantic wiggling tore apart the very timbers of the ship. The chant sounded over the waters, making the dark sea churn. A maelstrom began pulling the broken ship and its crew beneath the waves. As the ship filled with water, Lassorn desperately cut the cargo net. The crates smashed open. The carved stones inside tumbled out eight different holes in the hull. The sailor took a deep breath as the dark ocean covered him. When the mayhem ended and the waters calmed, Sycorax smiled and sank back into the waves. [Discuss This Article]

Happy Valentine’s Day! A Special Gift For You! Submitted by UO_Herald on February 14, 2019 at 9:09 PM CST Originally posted February 14, 2019 by UO Dev Team on the UO Herald: Have you ever wanted to share a romantic candlelit dinner with your special someone while also enjoying the serene company of a pond? Now you can! Whether you are a human, elf, gargoyle or a frog now you too can enjoy the warming glow of a candlelit lily pad! Visit the Britain Commons and double click the Cupid Statue to redeem your lily pad today! Thes Cupids are being built manually and we appreciate your patience as we place the dispenser on each shard. See you in Britannia, UO Team [Discuss This Article]

Happy Valentine's Day! Submitted by DaKaren on February 14, 2019 at 5:32 AM CST

The Rune Carver Submitted by UO_Herald on February 5, 2019 at 7:27 PM CST Originally posted February 5, 2019 by UO Dev Team on the UO Herald: As we approach the release of Rising Tide we invite you to sit back and enjoy the introductory tale of, The Rune Carver. By EM Malachi Julia set two cups of tea on the small table and pulled a second stool over from her workbench. The tinker’s calloused hands brushed a few springs and gears off the table into her apron. She smiled at her friend as she heaped sugar into her cup. Mariah sipped at her own tea and looked around the room. It was far less cluttered than the mage remembered it, with only a lone stopped clock in the corner. “Has work been slow?” Julia shook her head. “My projects are handed off to other tinkers, smiths, and rune-carvers. I’m glad the artisans I helped train are able to keep Minoc’s forges lit. What about you? Keeping busy?” Mariah relaxed in her chair and started telling Julia about her studies with the gargoyles and the new spells she was mastering. The story of an unfortunate Flam spell in the Lyceaum made Julia laugh and caused Mariah to casually remark, “Why don’t we do this anymore?” She gasped when she remembered the reason. Julia went pale, as she was the day she died. A shaking hand touched the shoulder where the troll’s club had crushed her heart. Her fiery red hair dulled and faded until it was ghostly and translucent. The abandoned workshop around them showed years of cobwebs and dust. Julia gave a sad look before answering her friend, “I am sorry for the pain this meeting brings, but there is a reason.” The shade of Julia floated over to the workbench where there appeared eight uncarved stones. As she ran her hand over the stones, each revealed the sigil of a Virtue. “I made these for my king so he could keep watch over his shrines. So long ago. They are missing and need to be found. You and the others must find them.” The ghost of Julia returned to the table and gave Mariah a hug. It had all the warmth Mariah remembered. “I miss you too, my friend, but I need to go.” Mariah woke up sobbing. [Discuss This Article]

Memorial for Princess Piper of YM Submitted by Martyna_Zmuir on February 3, 2019 at 9:28 PM CST From the office of Willa of the Yew-wood, Governor of Yew:

6th Ann. Trans-Britannia Derby Winners Submitted by Martyna_Zmuir on February 1, 2019 at 9:32 PM CST From the office of Dot Warner, Governor of Britain: [Discuss This Article]