September 2019

Ultima Online Newsletter (September 2019) Submitted by UO_Herald on September 24, 2019 at 3:57 PM CDT Update September, 2019 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings Everyone, I would like to start this month's newsletter by saying Happy Anniversary Sosiarians!  Thank you for all the years you have spent with us and thank you for the many more to come.  Over the years I have been very honored to have worked on UO for so long and to have met some of the most creative, impressive, and dedicated people I have ever met.  Thank you each and every one of you for making UO what it is today! With Forsaken Foes being enjoyed on the shards we are looking ahead to our next publish, Jolly Roger.  We are working on the Artisian Festival so you can complete the Vice & Virtue themed collection everyone has started.  We have added some really exciting new holiday gifts that we feel you guys are going to love!  Krampus is being dusted off and looking forward to finding all the bad boys and girls out there this year! Looking even further beyond Jolly Roger, one topic that everyone seems to be interested in is IDOC housing.  We have sat down and come up with some basic ideas but not clean enough to be able to publish them yet to get your feedback.  Once this is done we will post on the forums to get everyone's feedback. The Meet and Greet schedule for October is as follows: Origin October 14th at  9 pm ET Yamato October 28th at  9 am ET The following are actions taken on accounts that were banned or suspended during the month of September: 6  -  Disruptive Behavior 52 - Macroing  1 -   Solicitation See you on the High Seas, Bonnie "Mesanna" Armstrong Producer Treasures of the Sea Are you brave enough to challenge the Forsaken Foes? Riches and rewards for those that defeat the Soulbound and help the Fellowship restore order to Britannia! Question & Answer 1.  How and when do Luck & Cartography affect the treasure chest quality during treasure maps? Luck is pulled from the player who digs up the chest at the time the chest is created, which is when they begin the digging process successfully.  The same applies to cartography.  The quality of the chest is based on the quality as a function of the digger's Cartography skill the first time the chest is successfully dug up.  If you decide to force the chest to be redug (i.e. move) the quality will never be better than the first pull, but can be worse if your cartography skill is lower than the first successful attempt.  Luck will impact the quality of the randomly generated equipment inside the chest. 2. Can you bring back static resource nodes in the next publish? While we don't have the bandwidth to make this change in the next publish, Jolly Roger, this item is in our backlog for a future publish.  There is a conversation ongoing on how best to implement this change and we encourage you to participate on the UO.com forums! 3. Can you introduce more pets that use necromancy and can go to 5 slots? We are always looking at new pets to add that offer new options for training and new ways to customize the aesthetic of your tamer - whether it be a Ranger in tune with nature or a Necrotamer controlling the rotting corpses of the undead - we look forward to your suggestions on the UO.com forums! 4. Can you add a toggle for the VvV progress gump so it doesn't take up as much screen space? Yes, this is something we have in our backlog for a future publish. 5.  Can we get additional specialty containers like the First Aid belt to hold things like spell books, rune books, and reagents? These are some reward options we can consider for future content.  We look forward to a discussion on the UO.com forums about the desired utility of these items so we can consider that when we implement them!   Customer Service ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]

As the Ages Roll Away Submitted by UO_Herald on September 18, 2019 at 3:02 PM CDT Originally posted September 18, 2019 by UO Dev Team on the UO Herald: As we head into the opening act of Forsaken Foes we invite you to sit back and enjoy, As the Ages Roll Away by EM Malachi The Spiritwood The swirl of glowing mana surprised the young ranger, and his axe slipped. Instead of the sapling he meant to cut, Shamino hit his own leg. The mana coalesced into a strange Moongate, and a young man stepped through. The stranger gave the bleeding ranger a look of shock and dropped what he was holding: a glowing serpent amulet. ***** The Bloody Plains Each had brought an army. The king of Britain had marched from his capital, and Shamino had marched his forces west from a small fishing village called Vesper. Now they stood together for the final battle of the war. They would defeat Mondain’s forces, or they would perish along with the hopes of all Sosaria. Shamino remarked that his friend was not wearing the amulet that had brought him to Sosaria. The king nodded. “I am not going anywhere.” ***** The Throne Room Shamino heard the whispers from the castle staff and royal officials as he headed into the throne room. The day he worried about had come, so he went to confront his friend. “Is it true that you’re leaving?” Rule may have aged the king of Britannia, but his face still held the same solemn conviction as when they first met. “Shamino, I do this to protect all of you. I must keep the fragments of the Gem far from those who could misuse them.” “But who will take your place?” “If I offered you the crown, would you accept it?” Shamino shook his head. “No. I have already failed one kingdom.” The king gave his friend a sad smile. “You are better than you know. Someday, our people will need you to keep them safe.” “How can I do that?” “I am leaving something to help. The amulet that brought me to Sosaria is hidden for you to find. In a dream, a man in chains told me that there will come a day when you will need it.” ***** The Well of Souls “Wake up!” Startled awake, Shamino drew his sword and prepared for an attack. The old ranger sat across the dying fire from him, ghostly hands gripping the memory of a longbow. The shade watched as Shamino got to his feet. “This is no time to rest. There’s a storm coming.” Shamino looked up at the night sky, but he saw no clouds in the world of the living. Still, he felt the disturbance. After Lithos had destroyed the capstone of the Well of Souls, more and more spirits got lost on their way to whatever came next. However, this was the first time a spirit had come back. The Ranger Barren had died seven seasons earlier, peacefully in his sleep. “Why are you here?” Shamino asked. The spirit gave him a strange look. “Can you not hear the Voice calling, brother?” “No, I don’t. What’s it saying?” The dead man seemed to fight off the influence long enough to give a hand gesture of warning. His face went blank again, and the shade started to walk out over the water. From the Well of Souls, other ghosts began appearing, streaming in eight directions. [Discuss This Article]

Serpent’s Spine Submitted by UO_Herald on September 2, 2019 at 11:02 AM CDT Originally posted September 3, 201 by UO Dev Team on the UO Herald: With the upcoming release of Forsaken Foes we invite you to enjoy, Serpent’s Spine, By EM Malachi The fire had been smothered, but there still were a few embers. A poorly butchered deer carcass was bleeding nearby. The gargoyle had been at the abandoned camp recently. Iolo’s quarry was close. The bard searched for a fresh trail away from the campsite. Iolo hadn’t known Feridwyn well, but what he had seen had earned his respect. In spite of his misgivings about the Fellowship, Iolo planned to take up Feridwyn’s duties at the poorhouse after Justice had been served. Right at this moment though, he was hunting Feridwyn’s killer through the mountains. After Katrina had reported the murder, the town guard pursued the killer, Forskis, through the streets of Britain and into the neighboring farmlands. Forskis had set a farmhouse on fire to cover his escape. When the smoke finally cleared and the farm family inside were safe, the gargoyle was long gone. The local guards didn’t have the means or experience to track Forskis into the mountains. Iolo did. The Serpent’s Spine Mountains were a maze of jagged rocks. One misstep almost sent the old bard on a very fast fall back to Britain. Why the gargoyle didn’t take flight, Iolo did not know, but it meant there was a clear trail to follow into the mountains. Still, Forskis had a day’s head start, and this was the closest Iolo had gotten. Iolo readied his crossbow as he followed the tracks away from the fire. They led through the gorge as it narrowed, eventually coming to a dead end. A falling pebble made him look up. Forskis was holding onto the ravine wall high above, waiting for him. Iolo managed to get a bolt into the air, but the shot went wide. The gargoyle snarled and used his incredible strength to pull free part of the rock face, starting an avalanche. Iolo covered his head as the rocks fell on him. [Discuss This Article]